“Working from home doesn’t mean you lose the sense of professionalism. It means you have to create a warm work environment to become more productive than ever.”
TCS (Tata Consultancy Services) is going to organize work from home for 75% of its workforce to by the year 2025. This announcement came by on April 19th wherein the IT giant states that even after normalcy from the current situation that the world is facing, it has decided to shift almost 4.5 lakh of its workforce to begin working from home or basically anywhere else than the office. This model is being planned and TCS wishes to implement this working model in the next two years once they meet the required processes and systems to take place. This article focuses on the working of the WFH model- analyzing it from the business point of view for the organization.
Earlier TCS had only 20% of its employees working from home but as far as the current situation has taken place, more than 90% of the employees at the company are working from home. TCS believes that the organization does not need more than 25% of its workforce at their facilities in order to be 100% productive. The gist being if their future plans allow 75% of its workforce to work from home, TCS is surely going to save its resources in terms of office space.
In response to the global pandemic, TCS briskly migrated 90%of its workforce working from home through their Secure Borderless Work Spaces (SBWS) operating model.
Is the model feasible?
Looking at such a bold statement made by a big and reputed IT giant, it surely sounds feasible. After all their team might have covered all the aspects regarding the model’s feasibility. But, in the end it is the workforce that is going to make the model feasible or not.
According to a recent study by research-backed innovative venture SCIKEY MindMatch, it seems that only 0.2% of the workforce in the IT industry is highly productive while they are working from home.
So all in all, 99.8% of the workforce lacks in qualities including resistance to learning, exploring, practical communication skills and a lack in planning and execution. So even if TCS is thinking of saving its resources in terms of office area and lower salaries and allowances, it is definitely going to shell huge amount in re-training their employees to work efficiently in remote work from home conditions.
There’s no doubt that IT sector people are good with working alone but that is as far as they can clarify all their doubts and communicate effectively with their team members. It is here where email writing skills, presentation skills and communication-related soft skills are put to test.
How does this model benefit?
TCS believes that they have definitely come out stronger with their model being proven to be beneficial with the ongoing situation. MD of TCS, Mr. Rajesh Gopinathan states that their SBWS system has observed 35,000 successful meetings, 4,06,000 calls and 340 lakh messages across the organization’s digital collaboration platform. The current COO, NG Subramaniam who calls this the 25/25 model states that each of its employees would be spending only 25% of its working time in office which means only 75% of a project team would be present in single location and rest will be dispersed across various areas. Basically, 25% less employees in office mean there is reduction in office space by 15%. Another benefits with regard to this model is that it will drastically reduce the rate of pressure among its employees i.e attrition rate.
Other Expectations from the TCS work from home model
Also, it is expected that this model attracts better talent since it is work from home so women who have prior commitments can also apply for jobs since the time to travel to and fro the facilities is cut and this saves them time to commit themselves to personal and professional lives too. One more sociological impact would be that of people shifting from large cities to smaller towns with less rents as the sole reason for them staying in cities has lost purpose if they are demanded to work from home. People may also settle for lower salaries if they don’t have high rents and bills to pay.
This could definitely create an impact on other relevant industries too who are somewhere dependent on such employees of the IT sector. For example, the real estate sector would undergo a major change if settlements change their priorities from large cities to small towns. Pubs, bars and restaurants who attract a large crowd from IT sector for their weekend unwinding would also suffer.
Would other IT giants implement this: TCS Work from Home Model?
TCS is an important player of the IT industry in India. If TCS successfully implements it, other IT firms are bound to follow this model. This would obviously cause major changes in the entire operating model of IT firms. Also, if the model is suggesting that the firms who implement it would benefit in terms of resources and increase in talent and flexibility, any firm would show interest in this and choose to implement it too. Just to know that the other major industries who could implement this as soon as they see the benefits would be Infosys, Wipro, HCL, Mindtree and this constitutes a huge chunk of IT employees who would then start working from home.
While IT sector in India has one of the best HR practices that are in line with clients of the developed projects, flexibility is not that successfully achieved. IT firms never offered work from home prior to this situation due to security requirements of customer projects. Again, if TCS thinks that its model is feasible in practice and not just on paper, it must have thought about the security infrastructure of its firm too.
So, if you were wondering why is this model called 25/25 model, it is worthy to note that TCS believes they will be in a position to achieve about 25% of improvement in the velocity through which it displays its productivity. To conclude, the WFH is indeed a revolutionary model and time shall only decide how feasible it proves itself to be.